At Lisa Barron we want you to love the garments that you have purchased and we want you to enjoy them as soon as possible! See below our policies on shipping, exchanges and returns.
Australian Shipping Policy
Lisa Barron's preferred method of delivery is using Australia Post - Registered Standard Post or Registered Express Post.
We ship anywhere within Australia using Australia Post Registered Post. We offer flat rate shipping for domestic orders at
$10.00 (AU) flat rate for STANDARD tracked Australia Post
$15 (AU) flat rate for EXPRESS tracked Australia Post
If you wish to ship using an alternate postage provider, please contact us on 9804 3355.
The estimated delivery times below are relevant to all major metro areas and capital cities if your order is placed before 10am AEST.
Domestic STANDARD Shipping is currently estimated for delivery with 3-7 business days.
Domestic EXPRESS Shipping is currently estimated for delivery within 1-3 business days.
Orders placed before 12pm AEST will be dispatched the same day (in most cases)
If your order is placed after 12:00pm AEST, it will be dispatched the following business day.
If your order is placed over the weekend or during a public holiday, it will be dispatched on the following working day.
Once your order is sent, you will receive an email containing your tracking number which you can track in order to monitor the progress of your delivery.
Please understand that Lisa Barron is not obligated to replace or refund underliverable packages.
All Lisa Barron orders are shipped directly from our High St, Armadale boutique and are hand packaged by our styling staff.
Your garments are carefully folded to ensure optimal, minimal crease delivery and wrapped in acid free tissue paper. We take great care to separate sequinned & embroidered fabrics and wrap our garments to ensure no catching or pulling occurs in transit. So you can feel confident that we take great care in ensuring your garments arrive safe and sound.
We do our best to ensure that your garment arrives to you in perfect condition but please be aware that some creasing may occur in transit. Lisa Barron is not liable for damage caused to a garment during during shipment.
We absolutely do!
If your package is a gift and is being sent directly to its recipient; you can select the "GIFT WRAPPED" option during checkout and your package will be sent without prices on the garments & without a printed invoice.
Please list your personal details and address as the "Billing Address" & your recipient as the "Shipping Address". This way the purchase will be logged on your Lisa Barron account.
Your invoice will be emailed to your after checkout.
Before reaching out to us for assistance, please check your tracking number (provided to you in a separate email from your order confirmation)
Your package will be left in a safe place if you are not home. Please specify if you have a preferred place for the package to be left. We are not responsible for lost or stolen packages.
If using a PO Box address, please be advised that your package may be redirected to your post office desk due to size and weight limitations. Check your tracking number for details on where your package has been sent to.
International Shipping Policy
We ship anywhere in the world using Australia Post standard international post.
*Please note that due to limited flights and international travel due to COVID-19 restrictions, that your package might take longer than expected.
All international orders are charged at a $50 (AUD) Flat Rate cost.
Your package is sent using a STANDARD AUS POST shipping satchel bag or post box. If you wish to send your package EXPRESS please contact us on 9804 3355 to arrange a shipping consultation based on your location.
Please allow 10-15 business days (depending on your location) for standard international delivery.
Your order will require a signature upon delivery from Australia Post.
International orders may be subject to customs clearance procedures, which may cause delays beyond the specified delivery time frame.
Lisa Barron cannot be held responsible for any duties, taxes and other fees which may apply to the country of delivery. The responsibility for any duties, taxes and other fees rest with the customer.
Please contact your local customs agent or office regarding any information relating to all taxes and duties.
Please note, due to difficulty of stock levels and shipping times we do not offer exchange or returns on international items
We do NOT offer EXCHANGE, CREDIT, REFUNDS or ALTERATIONS on SALE (reduced) items from any category on our site.
It can be difficult to determine if a garment purchased will fit prior to trying it on, Lisa Barron therefore offers our customers a 7 day exchange policy from the day that you receive your item on all full priced items only.
We do not offer refunds on change of mind purchases unless a product is deemed faulty.
If you wish to exchange a garment or need advice on your order, please call 9804 3355 to speak to our Sales Manager. Please note, we do not offer free returns. Items are returned at the customers expense.
Have a question about our returns policy?
Call our Sales Manager directly on (03) 9804 3355 to discuss your query
or fill out the form below to email our store team and the will get back to you as soon as possible.